We recognise that sometimes people may not be satisfied with the service or those who have registered with us and therefore we have set up a  Complaints Procedure. A complaint is either verbal or written communication regarding dissatisfaction. This may be regarding how ACHPC is working or about your experience with one of the registered therapists. Please be aware that only written communications can be taken further. If it is regarding a therapy experience we would hope that you would speak with the therapist in question so that the matter could be resolved quickly and informally. If you wish to take the matter further, you may make a complaint by letter to the main address marked Confidential, giving full details of the complaint you are making and the issue you wish to raise. All complaints will be dealt with in confidence, although records will be kept as to how the matter has been worked through to make sure that our systems are effective and efficient. There is no specific set time for making a complaint, however, it will be difficult to investigate after a year or so has passed from the alleged event. Your complaint will be referred to the Complaints officer who will explore and determine whether the ACHPC Code of Ethics has been breached. You will be notified of this within 10 working days of receipt of your complaint and if and how long an investigation will take. Medical evidence may be asked to be provided. Action that may be taken: ·        No further action ·        An admonition ·        Temporary Suspension from Registration ·        Removal from the register You will be notified of any action taken.